Outlook and ACT working together

[jmparsons]

I am now officially beside myself with frustration.

I have recently installed Office 365, then Act Pro Version 20.1.120.0, Update 7 on my Windows 10 laptop.

The combination worked perfectly on my previous Windows machine.

Although I was able to send email to an Act contact using Outlook 2016, the program was not recording the date of the email, and it was not saving a copy of the message with the contact.

I have been through every step suggested to me. For some reason, at this point, I can no longer send email through Act.Outlook. I don't know why.

Before I discard the program as a massive waste of money (and time), I'm thinking of uninstalling Act, then re-installing it to see if that does the trick. I seem to remember that there is some sort of clean removal program to accomplish this. Is that correct/

To say I am disappointed in this program would be n understatement. I have used Act since the DOS days and have always been extremely happy with it. Now, not so much. Am I just missing some sort of magic bullet to get it to work as advertised?

Thanks for any help anyone can offer.

[ilange]

Hi , 

are you storing the emails in the cloud or localy?

as if you are storing the emails in the cloud, then you would need Act Premium scubscription

Regards

Ingo Lange

[jmparsons]

My email is local.

I am really puzzled, because the whole system worked perfectly before migrating to the new computer. I haven't made any significant changes in configuration.

[ch1p]

First please see this link from someone who had the same problem if running AVG antivirus

https://community.act.com/t5/Act/Outlook-emails-not-attaching/td-p/352159

Here is the link to the ACT uninstaller

http://kb.act.com/app/answers/detail/a_id/19338/~/how-to-use-the-act%21-uninstaller.exe-utility

When you moved computers is the new laptop a later version of Windows? EG 7 to 10.

If so read this about disabling user account control before the installation.

https://www.isumsoft.com/windows-10/disable-user-account-control-in-windows-10.html

Were all anti virus programs turned off during installation?

Have you tried a repair of office? (Even though it is a new installation.)

Does the ACT address book show under address books in Outlook? If not try adding.

https://support.office.com/en-us/article/Add-or-remove-an-address-book-FD067150-BA37-42A4-B88E-5B15F...

Hope some of this helps.