Outlook add-ins only load while running Outlook as an admin

[Damon_T]

Hi All

Running act! v21.0 update 7, Windows 10.  Was running Outlook 2013 and now upgraded to Outlook 2016.  If you open Outlook normally the add-ins for act! don't start.  You can turn them on in the COM Add-ins in Outlook and will run fine.  Close Outlook and reopen and the add-ins are missing.

If I run as admin they load correctly.  this first showed up with Outlook 2013.  They upgraded to Outlook 2016, which broke the add-ins altogether, so I reinstalled act! and they are back, but still the same issue the add-ins will only run if you run Outlook as an admin.

I followed a few steps from this KB - http://kb.act.com/app/answers/detail/a_id/23022/

Checked load behaviour in the registry.

Ran a repair on Outlook.

disabled all of the other add-ins and tried to just load the act! add-ins

Turned off UAC rebooted.

replaced the add-ins dll files.

Any other ideas?  I suspect it is something permission based with windows

Thanks

Damon

[Jan Teske]

I'd recommend changing the Addin's load behavior in the regisiry. That usually solves the issue.

[Damon_T]

Thanks Jan

I checked the load behaviour in the registry and it was already set to 3.  Which the KB suggests.  Is that what you are referring to?  Or do you change it to another value?

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@Jan Teske wrote:
I'd recommend changing the Addin's load behavior in the regisiry. That usually solves the issue.

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Cheers

Damon

[Melville-Schellmann]

Sometimes the crucial Word addin key also exists under HKCU and has not the value 3. Worth checking that as well.

[EJPECK]

Care to share the applicable reg keys?

[Melville-Schellmann]

Here are the 2 places where I (sometimes) find them besides the HKCU place:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn

Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect