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Outlook System Setup Keeps Clearing

New Member
Posts: 2
Country: USA

Outlook System Setup Keeps Clearing

Sage ACT! Premium 2012 Version 14.1.108.0, Hot Fix 6

MS Outlook Professional Plus 2010 Version 14.0.7128.5000 (32 bit)

Shared Server Database

Windows 7 Operating System

 

Hello, we have been using the CRM system for two months now and our Employees/Users have reported that their Outlook System Setup is frequently clearing (deleting the account that they have previously set up) multiple times a week. This means that we are not getting a complete History on our Contacts when an email is sent from Outlook, until they realize that this has happened and fix the situation. Please advise.

Katy Hill
Administrative Assistant
Pelazzio Reception Venue