07-15-2014 02:28 PM
Sage ACT! Premium 2012 Version 188.8.131.52, Hot Fix 6
MS Outlook Professional Plus 2010 Version 14.0.7128.5000 (32 bit)
Shared Server Database
Windows 7 Operating System
Hello, we have been using the CRM system for two months now and our Employees/Users have reported that their Outlook System Setup is frequently clearing (deleting the account that they have previously set up) multiple times a week. This means that we are not getting a complete History on our Contacts when an email is sent from Outlook, until they realize that this has happened and fix the situation. Please advise.