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Outlook Sync Broken in v17.2 with Windows 10?

Copper Contributor
Posts: 318
Country: Canada

Outlook Sync Broken in v17.2 with Windows 10?

I've setup Act to sync my contacts 1 way from Act to Outlook and just ran the syncrhonization process.  The window comes up saying "Connecting to Outlook" but no progress is ever made.  It just sits there.  Any suggestions?

Copper Contributor
Posts: 318
Country: Canada

Re: Outlook Sync Broken in v17.2 with Windows 10?

Seems i was able to resolve this issue by following these steps from another thread/post:

 

Close all Microsoft Office applications and Act.

Recreate mapi32.dll

 

  • Navigate to C:\Windows\System32
  • Find the file named "mapi32.dll".
  • Rename mapi32.dll to mapi32.old.
  • Within C:\Windows\System32, locate "Fixmapi.exe" and double-click (you will not see much on-screen activity as a result)
  • Now check within C:\Windows\System32 that this has created a new copy of "mapi32.dll". (If not, run the previous step for Fixmapi.exe again).
Employee
Posts: 98
Country: USA

Re: Outlook Sync Broken in v17.2 with Windows 10?

Can you please let us know the version of act, outlook and the windows os u have?