10-27-2008 05:24 AM
If you have two ACT databases you may well have two different outlook rules set up to direct certain emails to certain databases.
It appears that this doesn't work.
Although you can specify the database in a rule to be specific for for that rule (in Select Custom Action > Change), the value is not stored, Emails will always be attached to database specified as the default ACT Address Book.
So, if I have database A and database B, I set up A as the default address book. Then I add database B as a second address book. If I now try and create a rule that directs email to database B, ACT seems to allow me to do so since I can edit the Select Custom Action part of the rule and select database B from the "Record history to contacts for the following ACT! database" window. Problem is that if you close then open the window again the database you have selected has now reverted to the default, A.
I suspect ACT is working as designed, but this dialogue needs tidying up so it doesn't lead you up the garden path.
10-27-2008 01:57 PM
10-27-2008 02:24 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.