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Outlook ....Interface not supported ?

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Copper Contributor
Posts: 37
Country: United_Kingdom
Accepted Solution

Outlook ....Interface not supported ?

We are running ACT17 on a Windows 10 machine and using Office 2013.

We've just had a massive update to Windows 10 (took nearly 2 hours to complete !!)

 

Not sure if it is linked but when we try to start a new eMail from ACT we get the following message

"Could not retrieve IMessage. Interface not supported"

 

However, when sending a message direct from Outlook it still seems to log under the history tab

 

Any ideas please?


Accepted Solutions
Solution
Accepted by topic author MalcB
2 weeks ago
Copper Contributor
Posts: 37
Country: United_Kingdom

Re: Outlook ....Interface not supported ?

Thank you for the rapid reply I will give it a try

View solution in original post


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Copper Elite Contributor
Posts: 127
Country: Germany

Re: Outlook ....Interface not supported ?

Everybody who had the problem or fixed it was using this KB Article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/23848

 

Although is it pretty old and describes the problem only for older ACT! versions and older OS versions, the core of it is still true.

IMO we are facing another (newer) reason for the IMessage-Problem which is reappearing in Germany since a few weeks and becoming annoyingly frequent. It is NOT an ACT! problem, as in so many cases when it comes to MSOffice integration.

The simple solution is to use one of the 2 REG files attached to the article and just ignore the rest of the complicated text above.

Import (“merge”) the appropriate REG key as an Admin on the victim’s computer and you’re done.

I have used the REG files with all Outlook versions 2007-2016 and WIN 7 and WIN 10 in about 15-20 cases now. It worked every time.

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Solution
Accepted by topic author MalcB
2 weeks ago
Copper Contributor
Posts: 37
Country: United_Kingdom

Re: Outlook ....Interface not supported ?

Thank you for the rapid reply I will give it a try