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Outlook Integration

Astute Commentator
Posts: 18
Country: Belgium

Outlook Integration

Dear All,

 

 

After installing Outlook Integration in ACT, I only get a limited number (2) of  icons in my Outlook.

Only the Icons "Sync Contacts with Act" and "Sync Calender With Act" are visible.

 

I Already tried to reinstall outlook, but this did nod solved my problem.

 

I'm using Outlook 2010 and Sage ACT! Premium 2011 Version 13.1.111.0, Hot Fix 4

 

 

 

Thx,

Kris

 

 

 

Bronze Contributor
Posts: 955
Country: Australia

Re: Outlook Integration

So did you go through the email setup in ACT and set all of the preferences there as well as the activity and contact synchronization

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Astute Commentator
Posts: 18
Country: Belgium

Re: Outlook Integration

Hello Paul,

 

Yes I did that, more than once.

This is also checked by my local Act-Supplier.

I also re-installed outlook, whitoud succes.

Note, we use Exchange, can this cause some problems?

 

Greetings,

Kris

Bronze Contributor
Posts: 955
Country: Australia

Re: Outlook Integration

I have seen proboems with the integration regardless of being Exchange or standalone. There is no explanation but seem a continious configuration change is often required

 

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Nickel Contributor
Posts: 173
Country: Australia

Re: Outlook Integration

I would suspect you have the 64 bit version of Outlook installed and this version is not supported with ACT!
In Outlook you can check this under File / Help and look at Version you are looking for (32bit) not *64bit) if it is 64 bit you will need to uninstall and install the 32 bit version then reinstall ACT!
Travis Rosevear ACC for
Act Today Australia and New Zealand
Astute Commentator
Posts: 18
Country: Belgium

Re: Outlook Integration

Hello Travis, I'm using Outlook version 14.0.6023.1000 (32-bits).

 

So, that seems allright to me.

 

 

Kris

Nickel Contributor
Posts: 173
Country: Australia

Re: Outlook Integration

Try these options then:
http://kb.sagesoftwareonline.com/app/answers/detail/a_id/23022/kw/outlook
Travis Rosevear ACC for
Act Today Australia and New Zealand
Copper Super Contributor
Posts: 104
Country: United States

Re: Outlook Integration

Hi Kris,

 

I've seen this before.  I believe I called support.  They downloaded a fix.  It's been awhile so I don't recall all the details.

Leslie

Leslie Munson
ACT! Certified Consultant
Swiftpage Gold Drip Marketing Certified Consultant
Patricia Egen Consulting,LLC
Leslie@egenconsulting.com
www.egenconsulting.com
423-875-2652
Astute Commentator
Posts: 18
Country: Belgium

Re: Outlook Integration

Hello,

 

is there somebody who can give me some info about this fix?

 

thx,

Kris