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Outlook Integration not working

New Member
Posts: 6
Country: USA

Outlook Integration not working

Ok - So I am new to ACT and about to pull my hair out!!

I am not an IT professional but I usually can sort through issues by reading and learning.

This ACT Outlook integration has me whipped......

Windows 10

Office365

Outlook

I keep getting directed to recycle IIS - Had to learn how to do that

Now --- I think I am doing that correctly

I still get the error intermittently

 

I have tried every way I can conceive of to get this working now I am getting a new screen, I posted as much info as I can think of - I am not real happy with how cumbersome this is and I cant figure out how they cant make it seemless and simple.

 

Outlook Synchronization Preferences window

http://hosted7.act.com/APFWOutlookSrvc/applicationServie.svc that could not accept message, This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.

 

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://hosted7.act.com/APFWOutlookSrvc/ApplicationService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.
   at System.Net.HttpWebRequest.GetResponse()
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
   --- End of inner exception stack trace ---

Server stack trace:
   at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
   at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Act.Shared.Sync.IApplicationService.GetOldUserPreferences()
   at Act.Outlook.Sync.Common.Proxies.ApplicationServiceProxy.GetOldUserPreferences()
   at Act.Outlook.Sync.Common.PreferenceManager.ReloadPreferences()
   at Act.Outlook.Sync.Common.PreferenceManager.get_PreferenceList()
   at Act.Outlook.Sync.Common.PreferenceDialog.SavePreferences()
   at Act.Outlook.Sync.Common.PreferenceDialog.btnOK_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnClick(EventArgs e)
   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m)
   at System.Windows.Forms.Button.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
Act!.Integration
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/ACT!.Integration.exe
----------------------------------------
Act.Shared.Sync
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Shared.Sync/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Shared.Sync.dll
----------------------------------------
System.Configuration
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Core
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 10.0.0.0
    Win32 Version: 14.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualBasic/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
Act.Outlook.Sync.Common
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Outlook.Sync.Common/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Outlook.Sync.Common.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Act.Google.Sync.Common
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Act.Google.Sync.Common.DLL
----------------------------------------
Act.Shared.Utilities
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Shared.Utilities/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Shared.Utilities.dll
----------------------------------------
System.Xml
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Microsoft.Practices.Unity
    Assembly Version: 1.2.0.0
    Win32 Version: 1.2.0.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.Practices.Unity/1.2.0.0__31bf3856ad364e35/Microsoft.Practices.Unity.dll
----------------------------------------
Microsoft.Practices.ObjectBuilder2
    Assembly Version: 2.2.0.0
    Win32 Version: 2.2.0.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.Practices.ObjectBuilder2/2.2.0.0__31bf3856ad364e35/Microsoft.Practices.ObjectBuilder2.dll
----------------------------------------
Interop.ADChronopher
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Interop.ADChronopher/1.0.0.0__ebf6b2ff4d0a08aa/Interop.ADChronopher.dll
----------------------------------------
Act.Outlook.Integration
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Outlook.Integration/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Outlook.Integration.dll
----------------------------------------
Microsoft.Practices.Unity.Configuration
    Assembly Version: 1.2.0.0
    Win32 Version: 1.2.0.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Microsoft.Practices.Unity.Configuration/1.2.0.0__31bf3856ad364e35/Microsoft.Practices.Unity.Configuration.dll
----------------------------------------
Act.Outlook.Service.Interfaces
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Outlook.Service.Interfaces/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Outlook.Service.Interfaces.dll
----------------------------------------
ActOutlookAddinAPFW
    Assembly Version: 18.2.64.0
    Win32 Version: 18.2.64.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/ActOutlookAddinAPFW/v4.0_18.2.64.0__ebf6b2ff4d0a08aa/ActOutlookAddinAPFW.dll
----------------------------------------
Act.Outlook.Service.Shared
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Outlook.Service.Shared/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Outlook.Service.Shared.dll
----------------------------------------
Act.Outlook.Service.Web
    Assembly Version: 18.2.64.0
    Win32 Version: 18.2.64.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Outlook.Service.Web/v4.0_18.2.64.0__ebf6b2ff4d0a08aa/Act.Outlook.Service.Web.dll
----------------------------------------
Act.Outlook.Message.Reader
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/Act.Outlook.Message.Reader/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Outlook.Message.Reader.dll
----------------------------------------
Act.Outlook.Addin.Shared
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Outlook.Addin.Shared/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Outlook.Addin.Shared.dll
----------------------------------------
System.ServiceModel
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel/v4.0_4.0.0.0__b77a5c561934e089/System.ServiceModel.dll
----------------------------------------
Act.Shared.Diagnostics
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Shared.Diagnostics/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Shared.Diagnostics.dll
----------------------------------------
SMDiagnostics
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/SMDiagnostics/v4.0_4.0.0.0__b77a5c561934e089/SMDiagnostics.dll
----------------------------------------
Act.Shared.Win32
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Shared.Win32/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Shared.Win32.dll
----------------------------------------
Google.Apis.Auth
    Assembly Version: 1.9.0.26011
    Win32 Version: 1.9.0.26011
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Google.Apis.Auth.DLL
----------------------------------------
Google.Apis.Core
    Assembly Version: 1.9.0.26010
    Win32 Version: 1.9.0.26010
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Google.Apis.Core.DLL
----------------------------------------
System.Net.Http
    Assembly Version: 2.2.28.0
    Win32 Version: 2.2.28.0
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/System.Net.Http.DLL
----------------------------------------
System.ServiceModel.Internals
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel.Internals/v4.0_4.0.0.0__31bf3856ad364e35/System.ServiceModel.Internals.dll
----------------------------------------
System.ServiceModel.Web
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.ServiceModel.Web/v4.0_4.0.0.0__31bf3856ad364e35/System.ServiceModel.Web.dll
----------------------------------------
System.Runtime.Serialization
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Serialization/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
Google.Apis
    Assembly Version: 1.9.0.26011
    Win32 Version: 1.9.0.26011
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Google.Apis.DLL
----------------------------------------
Google.Apis.Calendar.v3
    Assembly Version: 1.9.0.110
    Win32 Version: 1.9.0.110
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Google.Apis.Calendar.v3.DLL
----------------------------------------
Google.GData.Contacts
    Assembly Version: 2.2.0.0
    Win32 Version: 2.2.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Google.GData.Contacts.DLL
----------------------------------------
Google.GData.Client
    Assembly Version: 2.2.0.0
    Win32 Version: 2.2.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/ACT/ACT%20for%20Web/ClientSrvs/Office/Outlook/Google.GData.Client.DLL
----------------------------------------
Act.Shared.Localization
    Assembly Version: 18.2.53.0
    Win32 Version: 18.2.53.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Act.Shared.Localization/v4.0_18.2.53.0__ebf6b2ff4d0a08aa/Act.Shared.Localization.dll
----------------------------------------
Microsoft.Office.Interop.Outlook
    Assembly Version: 10.0.4504.0
    Win32 Version: 10.0.4504
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.Office.Interop.Outlook/10.0.4504.0__31bf3856ad364e35/Microsoft.Office.Interop.Outlook.dll
----------------------------------------
System.Runtime.Remoting
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Runtime.Remoting/v4.0_4.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll
----------------------------------------
System.IdentityModel
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.IdentityModel/v4.0_4.0.0.0__b77a5c561934e089/System.IdentityModel.dll
----------------------------------------
Accessibility
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/Accessibility/v4.0_4.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
APFWOutlookServiceClient
    Assembly Version: 18.2.64.0
    Win32 Version: 18.2.64.0
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/APFWOutlookServiceClient/v4.0_18.2.64.0__ebf6b2ff4d0a08aa/APFWOutlookServiceClient.dll
----------------------------------------
Microsoft.Web.Services2
    Assembly Version: 2.0.3.0
    Win32 Version: 2.0.5050.0
    CodeBase: file:///C:/WINDOWS/assembly/GAC/Microsoft.Web.Services2/2.0.3.0__31bf3856ad364e35/Microsoft.Web.Services2.dll
----------------------------------------
System.Web.Services
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
----------------------------------------
Microsoft.GeneratedCode
    Assembly Version: 1.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Web
    Assembly Version: 4.0.0.0
    Win32 Version: 4.6.1586.0 built by: NETFXREL2
    CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_32/System.Web/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

 

Moderator
Posts: 719
Country: USA

Re: Outlook Integration not working

[ Edited ]

Office 365 is only supported if it is the locally installed version of Microsoft Office, and it was not installed using Click-to-Run. For more information on supported versions of Office, refer to the following article: http://kb.act.com/app/answers/detail/a_id/29499

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: Outlook Integration not working

the link in the post was incorrect it needs to be http://kb.act.com/app/answers/detail/a_id/29499/kw/29499