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Outlook Integration failing (mixed Office versions on terminal server)

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Country: United_Kingdom

Outlook Integration failing (mixed Office versions on terminal server)

Host system:

ACT! 2010 Premium

Outlook 2003

Word, Excel etc. 2007

running on Server 2008 R2 Remote Desktop Server (Terminal Server)

 

Symptom:

After running the Email setup in ACT!

 

  • Outlook 2003 becomes very unstable, crashing on startup repeatedly until eventually launching cleanly
  • the QuickAttach toolbar is not present
  • Outlook knows nothing about the ACT! Address Book format, so you can't manually fix the link
  • obviously no emails can be automatically tracked between ACT/Outlook

 

Background:

Originally we had the full Office 2007 suite installed, and the ACT/Outlook bit worked fine, but Outlook 2007 performs like a dog on Server 2008 R2, and all the users complained.

 

So we blew away the installation, and re-installed using Outlook 2003, but the rest of the 2007 suite so they were good for new document formats etc.

 

Outlook performance is fine with 2003, and it's stable until one tries to set up the ACT! integration.  Then the integration doesn't work, and Outlook starts being a pig to launch.  Remove the integration and stability returns.

 

Resolutions attempted:

Completely removed and reinstalled Office.  Outlook 2003 installed to totally separate directory to rest of Office 2007, and Outlook 2007 obviously not installed at all.

 

Completely removed and reinstalled ACT!

 

Completely removed and re-created user profiles (both Email profiles and also full user account profiles)

 

Conclusions?

I'm guessing that ACT! is mis-identifying the version of Outlook, which is causing all manner of fun.

 

We can't go back to straight Office 2007, because the users will go mad.

 

We can't go back to pure Office 2003, because the users will go mad.

 

We can't carry on with the situation as it is, because the users are going mad.

 

A bit of light research indicates that upgrading to Office 2010 throughout is unlikely to solve the problem, because ACT! 2010 and Outlook 2010 don't really get along.

 

Plea

Does anyone know how to get this working in the current configuration?  Otherwise I guess I'm going to have to go back and tell them they have to lump it on Office 2007 throughout, which won't go down well.