Community
Showing results for 
Search instead for 
Do you mean 
Reply

Outlook Freezes when clicking Snooze or Dismiss on Reminder

Accepted Solution Solved
Copper Contributor
Posts: 31
Country: United States
Accepted Solution

Outlook Freezes when clicking Snooze or Dismiss on Reminder

We have ACT Premium 2010 hotfix 3 and when (internittently) when users click snooze or dismiss on an Outlook reminder, Outlook freezes up. It seems to be reminders that are recurring mostly. This is a huge issue as we've upgraded our 39 users and many of them are complaining about this issue.

 

Any ideas????


Accepted Solutions
Solution
Accepted by topic author pdibuffalo
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 31
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

After much headache, ACT support (Thanks Chris!) pinpointed the problem. Our anti-virus package although turned off, wasn't actually off. There was a setting in the registry that didn't get changed.

 

 

It's fixed now.

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

Are they clicking snooze/dismiss in Outlook?

 

If so, ACT! shouldn't have any connection with this...

 

If not all users, try an Outlook Detect & Repair. Maybe look at the Windows Event Logs for an error messages

Copper Contributor
Posts: 31
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

We ran the Detect and Repair and it happens when the user clicks Dismiss but not Snooze. It seems to happen on meetings that are recurring only. All was fine until we upgraded to ACT 2010 from ACT 2009.
Platinum Elite Contributor
Posts: 14,388
Country: Australia

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

I can't think of how ACT! would effect that

 

Only one user?

Anything in Windows Event Logs?

Copper Contributor
Posts: 31
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

Nothing in the Event logs. I just tested it again and it still hangs. It doesn't lock up on my laptop though. Several users are reporting the same issue.
Copper Contributor
Posts: 31
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

Update, here is what I did to no evail:

 

 

  • Applying hotfix 4
  • Disable Outlook addins
  • Start Outlook in safe mode
  • Start Outlook with the /cleanreminders option
  • Ran Detect and repair for Office
  • Disabled the Antivirus
  • Logged into the machine as a different user
  • Stopped the Act.Outlook.Service.exe process

I uninstalled ACT and Outlook worked fine. I reinstalled ACT and the problem reappeared.
Solution
Accepted by topic author pdibuffalo
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 31
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

After much headache, ACT support (Thanks Chris!) pinpointed the problem. Our anti-virus package although turned off, wasn't actually off. There was a setting in the registry that didn't get changed.

 

 

It's fixed now.

New Member
Posts: 1
Country: USA

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

Interesting. I've had the same poblem in our office for a couple of years, with Office 2003 Outlook, after upgrading to Act Premium 2010 v. 12.1.181.0 with Hotfix 1 under Windows XP Pro. Outlook 2003 freezes on dismissing reminders.

 

I installed MS Office 2007 with ACT Premium 2010 newest version, on a brand new install of Windows 7. Worked great until setting Outlook as email server in Act. Again, Outlook freezes up on dismissing reminders. Close Outlook and restart releases Outlook again but same results on dismissing reminders.

 

We use latest Kaspersky business version of antivirus. Outlook problem persists with Kaspersky disabled.

Removing Outlook link in Act eliminated the problem.

 

Wish we could resolve this. The Outlook linking is a useful tool.

 

BobCat

 

Copper Contributor
Posts: 31
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

It is Kaspersky. There are registry entries that need to be removed. Disasbling Kaspersky does not help.

 

Try this:

 

Disable the following Registry Keys:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OutlookKLAsAddin.Addin]
"FriendlyName"="Kaspersky Outlook Anti-Spam Addin"
"Description"="ATLCOM Outlook Addin"
"LoadBehavior"=dword:00000003
"CommandLineSafe"=dword:00000001

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OutlookKLAvPlg.Addin]
"FriendlyName"="Kaspersky Outlook Anti-Virus Addin"
"Description"="ATLCOM Outlook Addin"
"LoadBehavior"=dword:00000003
"CommandLineSafe"=dword:00000001

 

 

Copper Contributor
Posts: 12
Country: United States

Re: Outlook Freezes when clicking Snooze or Dismiss on Reminder

Hi pdibuffalo:

 

I am having the same issue described in this thread.  When you say "disable" those registry keys, do you mean delete them?  This won't disable the antivirus email checking?

 

Thanks for any guidance you can give.