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Outlook Field Integration

Copper Super Contributor
Posts: 61
Country: Australia

Outlook Field Integration

Has anyone played around with the field integration with Outlook?

 

Most of my customers are using a DID (phone) field for Contacts in their databases and there is currently no way to sync that number with Outlook.

 

I have been looking at  the Act.Framework.DataExchange.Outlook.OutlookContactMap.xml and can see what is being exchanged however manipulation of this file seems to do anything. Am I on the right track?

 

I am also looking for a simple way to put address details etc in the body of a synced activity (the way ACT used to do it pre 2009) so these details are available to view in the Outlook calendar. Can anyone offer any advice here?

Brett Merriman
ACT! Certified Consultant
Action CRM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Outlook Field Integration

Copper Super Contributor
Posts: 61
Country: Australia

Re: Outlook Field Integration

Thanks for the suggestion Mike but this is one I would like to to do by programming.

Brett Merriman
ACT! Certified Consultant
Action CRM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Outlook Field Integration

Copper Super Contributor
Posts: 61
Country: Australia

Re: Outlook Field Integration

If that is the only answer then I will consider buying an add-on Mike however the question still remains...

 

Does Act.Framework.DataExchange.Outlook.OutlookContactM​ap.xml have anything to do with Outlook integration or is it purely there for reference?

 

Has anyone experimented within this area?

Brett Merriman
ACT! Certified Consultant
Action CRM