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Outlook Buttons MIA - Help Please

Copper Super Contributor
Posts: 478
Country: Australia

Outlook Buttons MIA - Help Please

Ok guys i got some strange combination of the same problem my Outlook button where working fine and have been for some time but as of a week ago they no longer show up I tried everything in the KB article but nothing worked

 

1) .dll file are present in the System32 folder including (Act7Ext.dll) one that was not stated above

2) Act History Tab shows past email history 

3) In Outlook the Act Address Book no longer shows up, and when i go to add it the message displayed is that it is already there and can not have two and when i manually try to select the address book from the drop down box it does not display the Act Address book only the normal Outlook Contacts

4) In Outlook no Act buttons or menu bar is shown and its not an option in the View / Toolbar menu

5) In Act when i try to remove the email connection in a hope to redo the linkage it does not allow me a choice of alterternatives including Act email

6) In Outlook under disabled items it shows only one called "ShowSenderPhoto...OutlookAddin.Connect" when i enable this nothing happens.

7) In Outlook under addins it shows the ACT Outlook Addin as active 

 

I am at a loss on what to try next any pointers would be great 

 

ACT ACT! by Sage Premium 2010 Version 12.0.409.0, Hotfix 4

OUTLOOK  Outlook 2007

 

More information

 

HKEY_CURRENT_USER\Software\ACT\OutlookAddressBooks 

 

 Under the registry the directory \OutlookAddressBooks does not exist 

Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Outlook Buttons MIA - Help Please

Copper Super Contributor
Posts: 478
Country: Australia

Re: Outlook Buttons MIA - Help Please

Thanks for that i am running the repair now, sorry for the delay i went on holiday and only just got back

 

again thanks for your idea 


Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6