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Outlook Add In won't work

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New Member
Posts: 9
Country: USA

Re: Outlook 2010 Add In won't work with Act 2011 Premium

I have been using Act 2011 premium with office 2007 and had no issues.  I upgraded to Office 2010 and now my Act add-ons don't work.  I have done the Hot Fix 2 vs 6 and still nothing.  Can someone help me figure this out?  I keep getting a message "Either ther is no defalut mail client or the current mail client connot fulfill the messaging request.  Please run Microsoft Outlok and set i as the default mail client"  I have done this but still not working. 

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Administrator
Posts: 262
Country: USA

Re: Outlook 2010 Add In won't work with Act 2011 Premium

Hi Deilefson,

 

Act! 2011 Premium is not compatible with Windows 10, the upgrade to Windows 10 maybe what is preventing your version of Outlook from connecting.


Thank you,
Brittany Roberts

Brittany Roberts
Act! Digital Specialist
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New Member
Posts: 9
Country: USA

Re: Outlook 2010 Add In won't work with Act 2011 Premium

Do you mean Act 2011 Premium is not compatable with Office 2010?  Because it is working fine on one of my cumputers using Windows 10 with Office 2007.  The problem I am having is with my Office 2010 on my other computer which is also using Windows 10.

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Administrator
Posts: 262
Country: USA

Re: Outlook 2010 Add In won't work with Act 2011 Premium


@deilefson wrote:

Do you mean Act 2011 Premium is not compatable with Office 2010?  Because it is working fine on one of my cumputers using Windows 10 with Office 2007.  The problem I am having is with my Office 2010 on my other computer which is also using Windows 10.


Hi Deliefson,

 

Act! 2011 Premium system requriements have Office 2007 listed as compatible. I would recommend reaching out to Microsoft if Windows 10 is not compatible with the version of Office you have installed.

 

Act! Premium 2011 System Requirements: http://www.act.com/products/system/2011/premium/

 

Thank you,
Brittany Roberts

Brittany Roberts
Act! Digital Specialist