06-29-2011 11:17 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-12-2011 12:44 PM
Having a similar issue. All of a sudden Act! and Outlook stopped corresponding (June 28th). I have an older version of Outlook (2003) and 2010 Act! Was working fine but now, nothing. Have tried most of the previous suggestions. No icon in my Outlook toolbar. Any ideas (short of replacing 2003 for which I have no funds at present)?
07-13-2011 06:04 AM
Welcome to the Sage ACT! Online Community!
It sounds like the ACT! Address Book has been removed or the ACT! add-ins for Outlook have become disabled. Here is an article with steps for troubleshooting this issue: KB Article 23022
02-05-2012 04:01 AM
Since I purchased ACT 2012, I have not been able to achieve the results I wanted. All I wanted was to have ACT exchange mail messages, calendar schedule, and contacts data with Outlook 2007. I have installed Service Pack 1.
Since Stage ACT 12 is not a signed trusted agency for Outlook 2007, I have changed the macro security to warning using the TOOLS/TRUST CENTER. Every time I start ACT, I am asked if I want to add ACT macros and I say yes. I am able save message from Outlook into ACT. The contact data exchange works when I synchronize with Outlook. However, Calendar data will not synchronize.
02-06-2012 08:06 AM
This could be the result of a corrupted activity within ACT! or Outlook. Reduce the time frame being synchronized to 1 week and test the sync. If successful, increase the timeframe and test again.
10-17-2012 01:18 PM
I have a client in which the addins tab only has two ACT icons in Outlook. Reading this thread I trieded to attach the ACT address book without sucess because it isn't even available at this point (see image below). Any ideas?
The Add New E-mail Account - Directory or Address Book Type window opens. Click Additional Address Books, and then click Next.
10-17-2012 07:45 PM
11-05-2012 12:03 PM
I've tried everything I can think of and then some. Having said that, some digging revealed that my client has different versions of Microsoft Office on her computer. I wasn't in a position to delete unused versions like the teacher and students addition.
Microsoft Office works, but when you look at the version issue it appears unregistered. Have you seen multiple Microsft Office versions create conflicts when attempting to connect ACT and Outlook to record email histories?