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Outlook 2013 sync with ACT Premium 2013

Platinum Elite Contributor
Posts: 14,581
Country: Australia

Re: Outlook 2013 sync with ACT Premium 2013

In fact, from: http://technet.microsoft.com/en-us/library/fp161015.aspx
Unless otherwise specified, references to "Outlook" apply to the Outlook 2013 rich client and Outlook Web App for Exchange Server 2013

It looks like Microsoft aren't providing the tools necessary, yet.

Depending on your version, you may have the option to get the full version as per:
http://www.solutions-outlook.com/2013/06/how-to-get-full-installation-of.html

One MS staff member said that they may make the full build possible for all versions if there are enough requests here:
http://g.microsoftonline.com/0BX11EN/135
Copper Contributor
Posts: 153
Country: Belgium

Re: Outlook 2013 sync with ACT Premium 2013


@GLComputing wrote:
Rewriting everything with "In-process" calls means some functions can't be supported at all ... and no function can start unless Office is already open - and the call has to be started from Office (not from Act!)

Actually that's incorrect.

 

By using for example WCF (Windows Communication Framework) you can have Outlook wait for communication from Act. Thus having the call originate in Act, but being executed in Outlook. I've even used this with one of our add-ins we use internally for Act which works together with another tool I wrote in .net.

 

Pretty much every function can be supported as you can do anything you'd like by having the 2 programs communicate in that way. They can exchange data, serialized objects. You can set up an infrastructure to have both programs being able to give each-other commands. Things like that.

 

Also, no function can start if office isn't open? Seriously, a few lines of code to check if a process, for example outlook.exe, is running. And a few more to start it if it isn't. A few more lines to check if Outlook is ready to accept commands/data from a WCF connection. This should not be rocket science to any software company.


@GLComputing wrote:
Depending on your version, you may have the option to get the full version as per:
http://www.solutions-outlook.com/2013/06/how-to-get-full-installation-of.html

I had already tried that a while back. The version I managed to download was also a CTR version. So just a DVD image for an offline installer for the CTR version. This may have something to do with the Full version only being available in select markets (as you could read in the Wikipedia article I linked a few posts back.).

 

 

I'm still pretty sure that most, if not all, of the functionality can be restored to at least Outlook 2013 by rewriting the add-in to work with In-Process calls and having 2 way communication with Act itself.

 

 

New Member
Posts: 2
Country: USA

Re: Outlook 2013 sync with ACT Premium 2013

This has been a HUGE frustarion for me and my company ... I may have found a resolution for integrating ACT and Microsoft Exchange 365 ... please view links

 

http://blog.glcomputing.com.au/2013/04/office-2013-integration-in-actcrm-2013.html

 

Some points to note:

Office 2013 isn’t formally supported, but I’ve found it works well with the following provisos.

Other than these points, it should work the same as for previous versions of Office … please let me know in the comments if you find anything else worth noting

 

 

 

 

New Member
Posts: 2
Country: USA

Re: Outlook 2013 sync with ACT Premium 2013

Not to respond in a negative mode .... however, why does Microsoft Outook 365 Exchange NOT integrate with SalesForce, ACT!, iphone. Blackberrt, Goggle or an android ???