08-15-2008 08:47 AM
Once upon a time, there was a happy little girl who could see every email she sent in Outlook when she looked in her ACT history.Now she's sad and mournful: there is no email history being recorded in ACT 2008 Premium when she sends an email in Outlook 2007! It has just stopped!
ACT.Outlook.Service.exe IS running in Task Manager, and I have stopped it, started it in the Program Files, rebooted, started it again before opening ACT or Outlook, just about every combination that you can think of ! Yet when I refresh or open ACT, no new "sent" emails are being recorded
I have checked to make sure that I have still enabled Outlook History to record in ACT, and that I have the ACT address book in my Outlook program. (stray thought: the ACT address book DOES update in Outlook when you add a contact, doesn't it?)
Is there any fix for this? I am trying desperately not to throw a hissy fit at my desk...
08-21-2008 08:12 PM
Here are some suggestions:
- In Outlook, check under Help/Disabled Items and make sure the ACT! extensions aren't disabled
- Also check Help/Privacy Options/Macros and make sure the ACT! extensions aren't inactive
- Remove and re-add the ACT! address book in Outlook
- Browse to the following path in your files: C:/Documents & Settings/(your user name)/Application Data/ACT/Act for Windows 10/Email...look in the History Queue folder and see if there is a backlog of unattached emails in there. If there are, you will need to delete them all.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.