05-07-2010 03:22 PM
Although a message will appear to attach to a Contact from Outlook 2003 (this is NOT an issue when attaching the same message from within Act! E-mail), it does not appear in the Contact's History. However, the message does appear in the datastor (Drive:\ACT 7 Databases\Database_Name-database files\Attachments) This does not happen all the time. This is an intermittent, but sometimes very persistent, problem that does not happen on all network computers sharing the database. The database is located on a file server running Windows Server 2003.
The name of the message file seems less complex than it should in the datastor. For example, we downloaded the same message to two different computers, both running Outlook 2003 and both logged onto the database. The message from the machine that could not properly attach to the Contact has the name: OA_ALAN-HOME_620.msg. The same message, attached by the computer that was successful has the name: OA_ALAN-OFFICE_587 b8e01d8a-fdbe-472f-a771-71ea2c2c9575.msg. Then, back at the first computer (which seemd to attach the message but did not properly), the same message attached from Act! E-mail has the name: FGJSTJCK.ima. We have rebooted the client and server machines. I have repaired and reindexed the database and rebuilt its schema.
Part of the process is obviously completing because the attachment routine from Outlook 2003 appears to conclude normally and a copy of the message appears in the Act! attachments folder; it just does not show up in the Contact History. Any thoughts?
/s/ Alan Auerbach
05-07-2010 07:42 PM
The different name length is not a problem. In the earlier versions of ACT!, in your case 2005, the attachment naming process was different than it is now. In 2005 the email message naming convention pre-pended the machine name, hence OA_ALAN-OFFICE. The generation of the message name being from Outlook on that local machine. In order to save in Attachments folder each attachment needs to have a unique name. If in saving there already existed a .msg file of the same name then ACT! would append with that long string, a GUID, to maintain the uniqueness.
1. Is this a synchronising database?
2. Has there been an attempt at any stage of saving files into the Attachments folder or moving files in and out of the folder?
05-07-2010 09:42 PM
1. If you run a Notes/History report on a contact record that you know you have saved the attachment to, can you see reference to the attachment in the report?
2. Is the problem confined to either, particular contact records or, particular ACT! users or particular machines?
3. Are people wo are logged onto ACT! also logging in as that same person (profile) at a Windows level?
4. Do any users NOT have the problem?
05-07-2010 10:01 PM
05-07-2010 10:17 PM
What I would try, presuming you are running Wuindows XP ( ACT! 2005 is not compatible with Vista or Windows 7)
1. Firstly update ACT! to the last patch for 2005 if not already done so.
2. Make sure the machines are current with Windows updates, running XP SP3 and that Outlook is at SP3
3. Clean out the temp files on all machines. (%temp% from the Run command)
4 Load ACT! onto a new/different machine where ACT! has never been before as a control. Don't install any AV software on the control machine for now.
5. Test various users and machines. Same for the control machine.
If the above is inconclusive and you only have 3 users I wouldn't waste any more time with 2005, just upgrade to 2010, time better spent then consuming more time with 2005 which you may never fix.
05-07-2010 10:50 PM
Thank you for the advice. Although we have 8 more systems (things in the U.S. are very slow and we have had layoffs) and 18 licenses, every one of them has had Act! installed. Both the Alan-Home and Alan-Office machines had their OS replaced (WinXP SP3) a few months ago because of failed drives. They therefore had clean installations. All the machines have Act! update 7.04.82. Although the problem had occurred before the drives were replaced, we had not seen it on Alan-Home since the replacement until today (or, really, Tuesday). Outlook is running on SP3 on all machines (11.8313.8221). I will clear the temp files tomorrow.
Where in Auckland are you located? When I visit New Zealand, I stay in Parnell at the Best Western Barrycourt Suites Hotel. I am there every few years on business in Manurewa.
Have a good day!