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Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

New Member
Posts: 21
Country: United States

Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

Although a message will appear to attach to a Contact from Outlook 2003 (this is NOT an issue when attaching the same message from within Act! E-mail), it does not appear in the Contact's History. However, the message does appear in the datastor (Drive:\ACT 7 Databases\Database_Name-database files\Attachments) This does not happen all the time. This is an intermittent, but sometimes very persistent, problem that does not happen on all network computers sharing the database. The database is located on a file server running Windows Server 2003.

 

The name of the message file seems less complex than it should in the datastor. For example, we downloaded the same message to two different computers, both running Outlook 2003 and both logged onto the database. The message from the machine that could not properly attach to the Contact has the name: OA_ALAN-HOME_620.msg. The same message, attached by the computer that was successful has the name: OA_ALAN-OFFICE_587 b8e01d8a-fdbe-472f-a771-71ea2c2c9575.msg. Then, back at the first computer (which seemd to attach the message but did not properly), the same message attached from Act! E-mail has the name: FGJSTJCK.ima. We have rebooted the client and server machines. I have repaired and reindexed the database and rebuilt its schema.

 

Part of the process is obviously completing because the attachment routine from Outlook 2003 appears to conclude normally and a copy of the message appears in the Act! attachments folder; it just does not show up in the Contact History. Any thoughts?

 

/s/ Alan Auerbach

Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

The different name length is not a problem. In the earlier versions of ACT!, in your case 2005, the attachment naming process was different than it is now. In 2005 the email message naming convention  pre-pended the machine name, hence OA_ALAN-OFFICE. The generation of the message name being from  Outlook on that local machine. In order to save in Attachments folder each attachment needs to have a unique name. If in saving there already existed a .msg file of the same name then ACT! would append with that long string, a GUID, to maintain the uniqueness.

 

1. Is this a synchronising database?

2. Has there been an attempt at any stage of saving files into the Attachments folder or moving files in and out of the folder?       

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 21
Country: United States

Re: Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

Dear Graeme,

 

Thank you for your reply.

 

The answer to both questions is no.

 

/s/ Alan

Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

Odd

1. If you run a Notes/History report on a contact record that you know you have saved the attachment to, can you see reference to the attachment in the report?

2. Is the problem confined to either, particular contact records or, particular ACT! users or particular machines?

3. Are people wo are logged onto ACT! also logging in as that same person (profile) at a Windows level?

4. Do any users NOT have the problem?

 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 21
Country: United States

Re: Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

Dear Graeme, The problem comes and goes and moves around. We have three machines attached to the database and all three have experienced the problem from time to time--and then it goes away. For example, the machine that is having trouble today, had no problem on the third (we just realized today that any messages that user attached after Monday went to the Attachments folder but did not show up in the History). Nothing has changed on the machine, the network or the server since Monday. We have very different logon identities for the machines (and the domain) than for Act!. However, each individual always logs on to Act! from his or her own machine. The Contact record makes no difference. And, while one machine will make that attachment correctly to a particular Contact, another may not. The Notes/History report is identical to the History tab. Messages attached from Act! E-mail on the Alan-Home machine are there, those attached from Outlook 2003 are not. Messages attached from the Alan-Office machine, whether from Outlook 2003 or Act! Email, show on both the report and the History tab. We will start a daily backup soon and so the database will be unavailable within the hour until tomorrow morning. Thank you, /s/ Alan
Bronze Elite Contributor
Posts: 2,547
Country: New_Zealand

Re: Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

What I would try, presuming you are running Wuindows XP ( ACT! 2005 is not compatible with Vista or Windows 7)

1. Firstly update ACT! to the last patch for 2005 if not already done so.

2. Make sure the machines are current with Windows updates, running XP SP3 and that Outlook is at SP3

3. Clean out the temp files on all machines. (%temp% from the Run command)

4  Load ACT! onto a new/different machine where ACT! has never been before as a control. Don't install any AV software on the control machine for now.

5. Test various users and machines. Same for the control machine.

If the above is inconclusive and you only have 3 users I wouldn't waste any more time with 2005, just upgrade to 2010, time better spent then consuming more time with 2005 which you may never fix. 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


New Member
Posts: 21
Country: United States

Re: Outlook 2003 Messages Do Not Attach to Act! 2005 Contacts (Sometimes) From Outlook 2003

Dear Graeme,

 

Thank you for the advice. Although we have 8 more systems (things in the U.S. are very slow and we have had layoffs) and 18 licenses, every one of them has had Act! installed. Both the Alan-Home and Alan-Office machines had their OS replaced (WinXP SP3) a few months ago because of failed drives. They therefore had clean installations. All the machines have Act! update 7.04.82. Although the problem had occurred before the drives were replaced, we had not seen it on Alan-Home since the replacement until today (or, really, Tuesday). Outlook is running on SP3 on all machines (11.8313.8221). I will clear the temp files tomorrow.

 

Where in Auckland are you located? When I visit New Zealand, I stay in Parnell at the Best Western Barrycourt Suites Hotel. I am there every few years on business in Manurewa.

 

Have a good day!

 

/s/ Alan