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Opportunity Hyperlinks to Documents not working on somework stations

New Member
Posts: 4
Country: USA

Opportunity Hyperlinks to Documents not working on somework stations

We have 3 workstations running the same version of Act (ACT! by Sage 2010 Version 12.0.409.0, Hotfix 3). One workstation runs on Windows 7 the other 2 on XP.
We link many documents to opportunities that are stored on a shared server. When the links are created on the Windows 7 machine, the links do not work on the XP machines. But, if the links are created on the XP machines, they also work on the Windows 7 machine.
Any ideas as to what is causing this and how it can be fixed?
Thanks!
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Opportunity Hyperlinks to Documents not working on somework stations

Just to verify - you are attaching documents as a 'Shortcut', not attaching the document in whole > correct?

 

What happens if you attach the complete document (not a link)?

 

What is the message presented when you attempt to access the link?

 

Do links work if attached to a Contact record?

 

On the links not working: enter the path of the shortcut into the Windows > Start > Run option and try to access the document.

 

 

Greg Martin
Sage
New Member
Posts: 4
Country: USA

Re: Opportunity Hyperlinks to Documents not working on somework stations

Documents are linked as shortcuts. We do not attach documents as file attachments.

 

It does work as a file attachment.

 

The error message states:

 

"There was an error opening the attachment. It may have been deleted by another user, created on a database that does not synchronize attachments, or you may not have access to the file path."

 

Links do not work from Contact records.

 

Links work outside of Act.

 

Jerry

New Member
Posts: 10
Country: USA

Re: Opportunity Hyperlinks to Documents not working on somework stations

I am having the same probelem.  Is there any known resolution?

 

Thanks in advance for the help

Steve Stover

 

New Member
Posts: 4
Country: USA

Re: Opportunity Hyperlinks to Documents not working on somework stations

No response since my last post.

 

Still have the same problem.