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Opportunity Bug SP1: Duplicated Product Not Included in Total $

Bronze Elite Contributor
Posts: 2,545
Country: New_Zealand

Opportunity Bug SP1: Duplicated Product Not Included in Total $

ACT! 2010 Premium or Standard with SP 1 installed.

Any Hot fix version of the service pack, SP 1


Create a new Opportunity
Add a product and include a price.
Add another product and include a price.
Note that the price Total ( top left hand corner in Opportunities
view) changes to reflect the total of the two listed products
Now right click on one of the products and choose duplicate.
The duplicate item appears in the list.
However the duplicated item is not included in the Total


This functionality was OK in 12.0. but broken in SP1 and not fixed through any Hot fix for SP 1 

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


Bronze Contributor
Posts: 955
Country: Australia

Re: Opportunity Bug SP1: Duplicated Product Not Included in Total $

Graeme,

 

I agree this is a bug but if you open and close the duplicate the total value appears to then be updated.

 

I have tried moving off th eopportunity and this does not seem to impact but open and close the product does seem to update the totla.

 

Doubt if it will be resolved in version 12 given the track record

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.