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Opportunities issues

Tuned Listener
Posts: 14
Country: United States

Opportunities issues

ACT! by Sage Premium 2010 Version 12.1.181.0, Hot Fix 1
English (United States)

 

I'm having a weird problem with opporunities not loading correctly on only  two out of seven machines that are running ACT.

 

The problem we are having is ACT when you click on an opportunity that is connected to a user, ACT will open the last opportinity that was open, instead of the one you just double clicked on.

 

Example

 

I open an opportunity named "Fix Car" modify and save. Laster I'm looking at the contace information on Fred Johnson, under the opportinies tab, he has one oportinity named "Follow up- Call". If I double click on "Follow up- Call", instead of opening this opportinity it opens the previous "Fix Car" opportinity.

 

Are there any preferences that can cause something like this?

-------------------------------------------

James Van Cleef

www.zamarmedia.com

james@zamarmedia.com

PH (408) 226-4323

FAX (408) 226-8677

138 Martinvale Lane

San Jose CA 95119

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Opportunities issues

James,

Hotfix 3 for Act! 2010 SP1 was just released and addresses the issue of the wrong Opportunity opening after performing a Lookup for Opportunities.  Here is a link to the article (with download links) and a description of what it corrects:

KB Article 25996

Greg Martin
Sage