12-09-2013 07:55 AM
Good monrning all,
I have been an avid user of ACT! since their inception, and for the first time since I have been using, I am actually looking at other options after trying to get help from support.
Granted, I did not buy the newest copy yet, so support is really unwilling to help. At any point, I have ACT! 2013 Premium and since my computer did the latest update, now have the registration wizard that pops up and I cannot open my DB.
I did a KB file:
And did everything as stated here, but it still does not work.
Does anyone have any other suggestions?
Thank you for your time,
12-09-2013 02:25 PM
That usually fixes it when I've run into that problem. Make sure you stop the Protexis service before removing the files or it won't do any good. There may be a newer version of Protexis available too. There is a KB article on replacing it but I can't remember if the version in the KB is newer than the version in ACT! 2013 SP1. I would try replacing Protexis if the KB you are trying doesn't work.
12-09-2013 09:48 PM
Here is the link to uninstall and reinstall Protexis.
12-10-2013 04:31 PM
Good afternoon all,
Ok - I must be doing something seriously wrong, and I know computers. At any point I did a line by line of removing and re-installing Protexis and got the same window.
And act! support these days tells me, research online or read the KB..
For those of you that have sent your suggestions, I thank you very much I greatly appreciate it.
I will be taking suggestions for a new DB.