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Old user profile takes up to 10 min to log into server

Copper Contributor
Posts: 9
Country: USA

Old user profile takes up to 10 min to log into server

Sage Premium 2010 Version 12.1.181.0, Hot Fix 5

Database on server.

 

Ran some tests and seems when logging in to the database it takes almost 10 minutes.  We had a new employee start, I set up new user tested and the database opens almost instantly. I set up another user for me to log in as a test and sure enough it opened very quickly.

 

So the question is what is attached to my old user name that is causing the delay in log in??

Silver Contributor
Posts: 1,813
Country: USA

Re: Old user profile takes up to 10 min to log into server

If you get the same slow response with your user no matter what machine you log in to. I would look and see if you have a lot of uncleared activities.  Go to the task list, set users to you and set tim to past.  How many do you have?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 9
Country: USA

Re: Old user profile takes up to 10 min to log into server

125 past

Copper Contributor
Posts: 9
Country: USA

Re: Old user profile takes up to 10 min to log into server

also have other users with no activities and it still takes a long time to load/launch

Silver Contributor
Posts: 1,813
Country: USA

Re: Old user profile takes up to 10 min to log into server

ok, something else going on. Check the resources on the server.  FOr example, if ACT is on a Small Business Server or  a server that also hosts exchange, other programs, (most like exchange) will chew up all the resources and slow down ACT.

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 9
Country: USA

Re: Old user profile takes up to 10 min to log into server

the server has the resources, it makes no sense that a new user opens the database in 2 sec opposed to my old user at 10min.  what else load ot is accessed during log in and loading of teh database.  i killed my local preferences, that does not work and if you go to another workstation my user nam is still slow.

Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Old user profile takes up to 10 min to log into server

Most performance issues I've seen can be traced to one of the following:

  • Corrupt user profile
  • Windows file/folder permissions for the logged in Windows User 
  • Using SQL Express and hitting either 1GB RAM limit or 1 CPU limit
  • Hard drive I/O is slow (often AD/File/Print/Other Apps using the drive at the same time
  • Much less often, network i/o

I've had one case where all users (not just one like your case) were slow, turns out their IT guy had put the DB Server into the wrong GPO, thus creating huge AD traffic, which slowed things down. Putting that back into the right GPO and it positively flew.

 

With what you've written above, I'd suggest that it's one of the first two on my list here.

 

Ben.

Nickel Super Contributor
Posts: 843
Country: United States

Re: Old user profile takes up to 10 min to log into server

Do you have recurring activities with no end date?

Rita Kogstad
RKA Associates
Stamford, CT
Copper Contributor
Posts: 9
Country: USA

Re: Old user profile takes up to 10 min to log into server

No recurring activities on my user acct.  We have other users that have no activities with the same issue.  is there a log or user profile on the server that is not clearing. we do an index of the database weekely.  What else happens during login that the server would need to process before access to the database?

Silver Contributor
Posts: 1,813
Country: USA

Re: Old user profile takes up to 10 min to log into server

Unless you have a ton of uncleared activities, I would create a new user for yourself.

 

do it in steps.

MAKE A BACKUP FIRST

 

1) rename your username with the name old after it. 

2) create a new username with the original name

 

test this, is it speedy?

 

delete the old user. and assign the contacts to the new user.

 

 

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider