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Office 2016 losing connection with Act 18

New Member
Posts: 46
Country: USA

Office 2016 losing connection with Act 18

Every time I close Outlook 2016, shut down or even sleep, Outlook loses the connection to the ACT database.   When I reopen, I get the error message:

 

"The ACT! Address Book service is not property configured....."

Silver Contributor
Posts: 1,813
Country: USA

Re: Office 2016 losing connection with Act 18

Basically outlook is trying to connect to ACT and ACT is not responding or not available.

 

Try starting ACT first and see if the warning continues.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Contributor
Posts: 85
Country: USA

Re: Office 2016 losing connection with Act 18

So, why is ACT! not communicating with Outlook?  What is the Root Cause?  What is the Final Resolution?

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Office 2016 losing connection with Act 18

Try running both ACT and Outlook as administrator.

New Member
Posts: 46
Country: USA

Re: Office 2016 losing connection with Act 18

Prince - don't know why.  Just seems that if I go from one wifi network to another with shutting everything down the connection is lost (though the address book functions still works).  It also throws DesignR1 in to a tizzy.  The combo of Windows 10, Act18, Office 365 has been the most unstable combo I have had since using act in the 1990s.  

 

Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Office 2016 losing connection with Act 18

Is this ACT on a PC or via web?

New Member
Posts: 46
Country: USA

Re: Office 2016 losing connection with Act 18

Act v18 on a laptop that goes between office and home.  

Nickel Super Contributor
Posts: 346
Country: USA

Re: Office 2016 losing connection with Act 18

Hi, I'm not an expert but here some ideas... (Remember to back up the database periodically) Any Act! Certificate Consultant can help you remotely by Team-Viewer

 

1. Disable the user account control (uac) on your system...   https://www.youtube.com/watch?v=0nJWYiBfOSg  And restart your computer - Then try again by opening Act! And then Outlook

 

 

2.... 

 

. ...  Screen Shot 2016-12-19 at 4.03.07 PM.png

 

This issue can result if the SQL Server Browser and/or SQL Server (ACT7) service is disabled or simply not started on the machine hosting the database and/or the workstation (Start or restart these services).   http://kb.act.com/app/answers/detail/a_id/13531

 

Screen Shot 2016-12-19 at 3.50.55 PM.png

 

Then try again by opening Act! And then Outlook

 

Additional Note...  Using your anti-virus/firewall software with Act!  http://kb.act.com/app/answers/detail/a_id/25125

 

 

 

 

 

Juan Carlos Otero
juancarlostero@icloud.com
Bronze Elite Contributor
Posts: 1,427
Country: United_Kingdom

Re: Office 2016 losing connection with Act 18

Please look at the knowledge base from the link below on losing preference settings. The article talks about word etc but it is also the same for Outlook settings.

 

At the bottom of the article are links to other knowledge base articles that are also relevant.

 

Hope this helps.

 

http://kb.act.com/app/answers/detail/a_id/14618/~/preference-settings-are-lost-when-act!-is-restarte...

New Member
Posts: 46
Country: USA

Re: Office 2016 losing connection with Act 18

Running both programs in administrator mode and have replaced the preferences file.  Still sporadically drops the connection.  Ran a contact sync successfully and immediately re ran it and got the following error.  Exception from HRRESULT:0x8001010A(RPC_E_SERVICECALL_RETRYLATER)  I have had other RPC errors during the fight as well.