12-05-2016 10:05 AM
Every time I close Outlook 2016, shut down or even sleep, Outlook loses the connection to the ACT database. When I reopen, I get the error message:
"The ACT! Address Book service is not property configured....."
12-05-2016 12:50 PM
Basically outlook is trying to connect to ACT and ACT is not responding or not available.
Try starting ACT first and see if the warning continues.
12-19-2016 10:39 AM
Prince - don't know why. Just seems that if I go from one wifi network to another with shutting everything down the connection is lost (though the address book functions still works). It also throws DesignR1 in to a tizzy. The combo of Windows 10, Act18, Office 365 has been the most unstable combo I have had since using act in the 1990s.
12-19-2016 01:16 PM
Hi, I'm not an expert but here some ideas... (Remember to back up the database periodically) Any Act! Certificate Consultant can help you remotely by Team-Viewer
1. Disable the user account control (uac) on your system... https://www.youtube.com/watch?v=0nJWYiBfOSg And restart your computer - Then try again by opening Act! And then Outlook
This issue can result if the SQL Server Browser and/or SQL Server (ACT7) service is disabled or simply not started on the machine hosting the database and/or the workstation (Start or restart these services). http://kb.act.com/app/answers/detail/a_id/13531
Then try again by opening Act! And then Outlook
Additional Note... Using your anti-virus/firewall software with Act! http://kb.act.com/app/answers/detail/a_id/25125
12-20-2016 01:11 AM
Please look at the knowledge base from the link below on losing preference settings. The article talks about word etc but it is also the same for Outlook settings.
At the bottom of the article are links to other knowledge base articles that are also relevant.
Hope this helps.
12-21-2016 10:58 AM
Running both programs in administrator mode and have replaced the preferences file. Still sporadically drops the connection. Ran a contact sync successfully and immediately re ran it and got the following error. Exception from HRRESULT:0x8001010A(RPC_E_SERVICECALL_RETRYLATER) I have had other RPC errors during the fight as well.