04-27-2010 01:36 PM
I just upgraded our corporate ACT! Premium software to 18.104.22.168 Hotfix 1 from ACT 2009. Now I have a user that is getting the following ACT error when she replies to certain emails from Outlook: Object synchronization method was called from an unsynchronized block of code. Can't find any references on the knowledge base. Anyone else have a problem (and fix) for something like this?
04-27-2010 01:49 PM
Just a guess, but this error sounds like it may be some type of unhandled exception, probably unique to this person's install of ACT!, Outlook or both. If this is caused by program damage to either Outlook, ACT! or both then for ACT! you can uninstall and reinstall; for Outlook try Help/Detect & Repair (Outlook 2003) or Help/Office Diagnostics (Outlook 2007). Also, when you say "certain emails in Outlook", any idea how these emails may differ from ones that do not generate the error message?
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-27-2010 01:56 PM
The email that I saw with the error was internal to our company but I'm not sure if they all are. I'll do some additional questioning to see if that is a consistent difference.