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Object reference not set to an instance of an object error

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New Member
Posts: 2
Country: United_Kingdom
Accepted Solution

Object reference not set to an instance of an object error

Hi,

 

My Act has been working perfectly for months with no issues what so ever.

 

Recently, when i load a contact in Act and click the "Email Icon" i get the following error after a 10 second delay: 

 

Object reference not set to an instance of an object.

 

I am using Windows 10, there have been no changes to my knowledge other than the usual windows Updates.

 

Version: Act! Premium Version 17.2.217.0, Hot Fix 2

 

Can anyone advise a possible resolution to this issue?

 

Thank you.


Accepted Solutions
Solution
Accepted by topic author asawsltd
‎05-16-2018 02:07 AM
Administrator
Posts: 1,372
Country: United_Kingdom

Re: Object reference not set to an instance of an object error

This can be caused by a couple of different things, usually a change triggered by a windows update.

Check out this KB for a couple of likely resolutions:
http://kb.act.com/app/answers/detail/a_id/38196

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All Replies
Solution
Accepted by topic author asawsltd
‎05-16-2018 02:07 AM
Administrator
Posts: 1,372
Country: United_Kingdom

Re: Object reference not set to an instance of an object error

This can be caused by a couple of different things, usually a change triggered by a windows update.

Check out this KB for a couple of likely resolutions:
http://kb.act.com/app/answers/detail/a_id/38196
New Member
Posts: 2
Country: United_Kingdom

Re: Object reference not set to an instance of an object error

Worked! Thank you very much,