03-21-2011 03:50 PM
I just recently bought act Sage and am starting to get the error below after a month of usage. Of course my warranty just expired last week, and of course the program is starting to mess up on me. I like the program otherwise but this error is quite annoying and being able to change the status of an opportunity is quite important. Any help would be so appreciated!
Updating an opportunity from "Open" to "Closed-won" or "Closed-Lost", a box pops up that says, "Object Reference not set to an instance of an object". There is a KB (24350) that covers this error, but does not deal with opportunities.
Someone posted this exact same problem a month ago, but no one ever let them know how to fix it.
03-22-2011 03:43 PM
What is the version # of ACT, is it Pro, Premium and did you download and apply the latest Service Pack (SP) with HotFix (HF) and any HF relased after the SP1 release? What is the OS version?
08-13-2013 03:56 PM
Just had the same issue myself with 2013 Premium 22.214.171.124.
Issue appears if the "Probability of Close" is not present somewhere on the layout.
Not sure if it also appears for other Opportunity default fields but it definately occurs with that one.
08-13-2013 06:37 PM
Same version of ACT! as yours. I created copy of my Oppt. layout, removed the Prob. of Close field, saved it then created an oppt., did save oppt. but got no errors.
08-14-2013 07:21 AM - edited 08-14-2013 07:32 AM
Hey James and all,
For those with this problem, have you tried running ACTDIAG? ( assuming your ACT!2013 has required service paks/hotfixes ).
Close ACT!, Start / Run / ACTDIAG / Database / List databases
First in this case, I think I would detach the target database ( rite click on button left of db name ) select Detatch db option ).
Close ACTDIAG, go to my docs / act / act data / databases and open target database .adf file type instead of .pad file type.
If that does not resolve, close act, go back in to actdiag and rum the db REBUILD Options(just the ones that read: Rebuild).
close actdiag, then open your act db.. http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19642
I pretty much do both of the above on my databases approx once per month.
Back up your ACT! database daily - try my free product at http://fillstaff.com/backupfolderspro.html
Cheers - FSB