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OUTLOOK-ACT Add-Ins Grayed Out

Copper Contributor
Posts: 81
Country: USA

OUTLOOK-ACT Add-Ins Grayed Out

ACT Add Ins in Outlook are all of the sudden grayed out. (Can see them, but can't select anything). Anyone have a quick fix or reason why it would be doing this?

 

Thanks

Administrator
Posts: 4,024
Country: United_Kingdom

Re: OUTLOOK-ACT Add-Ins Grayed Out

Hi Rachel,

There's a couple of reasons why this could happen:
Do you have an email selected in Outlook? Is it appearing in the preview pane?
Is the email that is selected a normal email, or an Outlook specific message i.e. meeting invitation?