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OUTLOOK 2007 / ACT addin disappeared

New Member
Posts: 4
Country: USA

OUTLOOK 2007 / ACT addin disappeared

I have been browsing the forum for answer on why the "attach email to ACT contact" disappeared. I still don't have an answer, I tried everything from reinstalling ACT 10.0, office diagnostic, trust center... nothing works and I have no way of attaching emails to my contacts. this is becoming pretty critical now, emails are piling up!

help please.

New Member
Posts: 23
Country: India

Re: OUTLOOK 2007 / ACT addin disappeared

could you check the following in registry?

 

under HKLM>Software>Microsoft>Office>Outlook>Addins check for ACTOutlookAddIn.Connect, if you have this highlight it and look at the right hand side for an option called LoadBehavior. Check whether this value shows 3

New Member
Posts: 4
Country: USA

Re: OUTLOOK 2007 / ACT addin disappeared

unfortunately I don't have access to the registry. This has been blocked by our system administrator

any other ways?

New Member
Posts: 23
Country: India

Re: OUTLOOK 2007 / ACT addin disappeared

Check if you have any disabled items in outlook. Go to Trust Center and Addins.. check if we have ACT! Outlook Addin
New Member
Posts: 4
Country: USA

Re: OUTLOOK 2007 / ACT addin disappeared

I went to the trust center, the ACT addins is there but inactive. When I go to the manage window, I checked it to turn it on, clicked OK, save, exit outlook, restart computer, restart outlook and it is still not on. when I go back to the trust  center it is still inactive.

 

New Member
Posts: 23
Country: India

Re: OUTLOOK 2007 / ACT addin disappeared

then i think we need to check the LoadBehavior in the registry. Check if you can get the access to the registry