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Notes in History repeating

New Member
Posts: 1
Country: USA

Notes in History repeating

In Act 2010, when I clear an activity, such as a phone call and record a note for the history, when I make a new call the notes from the last call are in the history. I must delete and re-type. I did not have this problem in previous versions. My co-worker called with issue yesterday as well. Any ideas why the history is repeating itself?

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Notes in History repeating

Hello cbaars,
Welcome to the ACT! Online Community. When you are creating the new activity after clearing the existing one, are you doing this by clicking the "Follow-up" button or starting from scratch. I would expect the details to copy over if clicking "Follow-up". Also, make sure all machines using ACT! have applied the latest updates to ACT! 2010 (SP1 Hot Fix 2)

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.