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Notes Field Issue

ksdc414
New Member
ksdc414
Posts: 59
Country: USA

Notes Field Issue

‎02-05-2018 01:47 PM

  • Act! Premium (Web) Version: 0.159.0 – Cloud Version
  • Local Machine – 1 User
  • Windows 10
  • Internet Explorer 11

When I enter a note, I get my note surrounded by a bunch of jibberish.  See attached.

How do I get rid of all of the extra characters?

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JonTaylor
Posts: 1,312
Country: United_Kingdom

Re: Notes Field Issue

‎02-06-2018 09:17 AM

Hi ksdc414,

the best bet for getting this resolved is to contact our Tech support dept who'll be able to escalate the issue to our server team. It looks to me like the RTF formatting is being displayed incorrectly, when it should be 'invisible'.

The cloud team will have direct access to the server your data is hosted on and will be able to look in to this quickly.
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