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Not able to open template in Word

Astute Commentator
Posts: 16
Country: Switzerland

Re: Not able to open template in Word

Thanks Gary. Unfortunately this didn't help either. Will probably have to get a support package and call the devs.

Silver Contributor
Posts: 1,812
Country: United_Kingdom

Re: Not able to open template in Word

I would try running a repair in Microsoft office next. Worth a try now as you have looked at the other options. It will reset a number of settings so is worth trying.

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Astute Commentator
Posts: 16
Country: Switzerland

Re: Not able to open template in Word

I've just repaired Office (again) and found out the following:

After unsuccessfully opening a template from within ACT, DO NOT close the empty Word document. Just ignore it and try opening the template from within ACT again. It works every time after the first attempt.