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No records match the lookup

New Member
Posts: 14
Country: United States

No records match the lookup

We are receiving an error message when searching for known records:  "No records match the lookup"

 

I have updated ACT 2009 with the latest updates and hot fixes.

 

Any thoughts?

Bronze Elite Contributor
Posts: 2,518
Country: USA

Re: No records match the lookup

How do you perform the lookup?
New Member
Posts: 14
Country: United States

Re: No records match the lookup

[ Edited ]
1)     Lookup -> Keyword Lookup2)     In the “Search for” field, type “GMHC”3)     Uncheck all of the boxes under “Look In” except for “Fields”

4)     Click on the “Find Now” button

 

result:  no records were found that match the keyword search criteria

 

thanks
Message Edited by warcher on 01-06-2010 01:12 PM
Bronze Elite Contributor
Posts: 2,518
Country: USA

Re: No records match the lookup

Is this a value that exists in multiple fields?

 

If not I would suggest using Lookup Other Fields instead of Keyword Search.  

 

Try right clicking on the field that has data in it and using the lookup feature. This will lookup on that field only.

 

How do you know that there is this data? Is it possible that the field or record was deleted?