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No help system

Copper Contributor
Posts: 61
Country: USA

No help system

On 3 different machines - 2 laptops and 1 desktop - with 2 different versions of ACT, I cannot get the Help system to launch. All I get is a blank browser page. All machines use Windows 7. Running ACT v16 Premium on 2 of them and ACT 2013 on the other.

 

Only common thread is that I use Avast anti-virus on all 3. Even after shutting down Avast, I still cannot get the Help system to launch.

 

Anyone else have this problem?

Greater Chicago area ACC
Platinum Elite Contributor
Posts: 6,668
Country: USA

Re: No help system

The most likely cause is Internet Explorer 11.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 61
Country: USA

Re: No help system

You're right, Roy. Thanks s \o much.

Greater Chicago area ACC
Moderator
Posts: 722
Country: USA

Re: No help system

See the following knowledgebase article for a workaround:

 

http://kb.swiftpage.com/app/answers/detail/a_id/37218

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
New Member
Posts: 3
Country: USA

Re: No help system

I discovers the same thing and rather than change up the settings everytime in Developer (which my users never remember how to do it).  I copied the folder out of the installation file (I downloaded it) here all of the help html files are located.  Mine (ACT 2013 Premium) was located in the C:\ACT_Premium_2013_SP1\Guide\WebHelp\Content over to a shared drive on the server.  In there you will find descriptive titles for all of the html help files and they all open.  The default.htm in the WebHelp does not workk for the index.