Community
Showing results for 
Search instead for 
Do you mean 
Reply

New user can log into main database but not remote

New Member
Posts: 3
Country: USA

New user can log into main database but not remote

I am trying to set up a new user.  I add the user to the main database and everything works fine there.  I can log in with the new user's credentials.
 
Then I sync a remote database with the main database.  From the remote, I can go to Tools...Manage Users... and the new user shows up in the user list.  His log on status is "active". 
 
If I try to log onto the remote database with the new user name I get the error message:
Invalid user name or password
Could not authenticate user.  Verify the user name and password, and try again.
 
Both machines are running XP SP2 with all updates current.
ACT version 9.0.0.075 on both ends.
I have recreated and restored the remote database.
 
Nothing seems to work.  I'm pulling my hair out.
 
Any suggestions??
 
Thanks in advance!
Nickel Contributor m4y
Nickel Contributor
Posts: 514
Country: Belgium

Re: New user can log into main database but not remote

Did you add this user in the "selected user" for the sync set of this remote db?

Xavier Nyssen

ACT! Certified Consultant @ Intuitis | Belgium
{ +32 64 45 08 00 | xavier@intuitis.be | http://intuitis.be }
New Member
Posts: 3
Country: USA

Re: New user can log into main database but not remote

Wooo Hoo!
 
Thanks for the help.. That was it.  Figured I was forgetting something dumb.
 
Pete
Copper Contributor
Posts: 156
Country: USA

Re: New user can log into main database but not remote

This is exactly what we hope to see in this new community! So glad to see your question promptly answered, abqpete, and thanks so much for wading right in and helping new posters m4y. Smiley Happy
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: New user can log into main database but not remote

New Member
Posts: 3
Country: USA

Re: New user can log into main database but not remote

Hello Mike
 
Thanks for the heads up on Hotfix 3.  I wasn't even aware of it but I'll do a search here.  I'm new to ACT! and still struggling with it somewhat.  It'd probably help if I'd read the manual.   I think it'll be a great tool once we get familiar with it and tweak to fit our business.
 
I am planning to do the 9.01 update when I get some other fires put out.
 
I wish Sage would provide a support model like they do with MAS90.  We pay an annual fee (percentage of purchase price) that entitles us to updates, including version updates.  It's hard to swallow paying close to full retail price every time they release a new version.
 
Thanks again
Pete Williams
 
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: New user can log into main database but not remote

You need 9.01 before Hotfix 3
 
There is an upgrade maintenance option for ACT!... speak to your ACT! consultant or sales guy
Nickel Contributor m4y
Nickel Contributor
Posts: 514
Country: Belgium

Re: New user can log into main database but not remote

Mike, I disagree with you!

She should update to 9.0.1, yes! But not HF3. An update is like a service pack and always should be applied. Hotfix fixes somes specific bugs! If she does not encounter these bug, it is not necessary to apply it!

Especially the Hotfix 3!! People who updated from 9.0 to 9.0.1 then applied the HF3 had too much problems with outlook integration or scheduler...

Xavier Nyssen

ACT! Certified Consultant @ Intuitis | Belgium
{ +32 64 45 08 00 | xavier@intuitis.be | http://intuitis.be }
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: New user can log into main database but not remote

Hotfix 3 also includes 1 and 2
 
Hotfix 1 fixes will nearly always be needed by most users.