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New remote database will not sync

New Member
Posts: 4
Country: United_Kingdom

New remote database will not sync

[ Edited ]

Act! Premium Version 17.0.151.0, Hot Fix 1

 

Hi, I have created a remote database and installed it to a PC verything is there and OK but it won't sync with the main database. I have two other sites syching with no issues????

 

The error message tells me make set the main database to allow incoming syncs and to ensure the sync server is running - both are as they should be as I have two other sites syncing without issue.

Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: New remote database will not sync

It might help if you say what happens when you try and if you get any error message.
New Member
Posts: 4
Country: United_Kingdom

Re: New remote database will not sync

The error message tells me make set the main database to allow incoming syncs and to ensure the sync server is running - both are as they should be as I have two other sites syncing without issue.
Platinum Elite Contributor
Posts: 14,389
Country: Australia

Re: New remote database will not sync

Most likely that remote has a firewall blocking the connection or can't reach the server for some reason
New Member
Posts: 4
Country: United_Kingdom

Re: New remote database will not sync

Hi

 

I double checked the firewall and again its all as I would expect, Act is allowed through on all settings

Platinum Elite Contributor
Posts: 6,669
Country: USA

Re: New remote database will not sync

What's the state of the UAC on that system? Try starting ACT! on that system by right clicking on the icon and selecting run as administrator.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: United_Kingdom

Re: New remote database will not sync

Hello again

 

The program is set to run as administrator and UAC is as open as it can be...