01-29-2014 11:33 AM
We're having a problem with the Outlook Contact sync on one computer (running ACT! Premium 2011 Version 18.104.22.168, Hotfix 1, Windows 7 64-bit, Outlook 2007 SP3). They have a remote database that syncs up with ACT! on the server. We have it set up to do a one-way sync from ACT to Outlook, and the sync seems to be fine except that it does not bring in any new contacts unless we do a database sync first. Is this by design? I've tried the troubleshooting steps in KB 27105 to clear the metadata and also re-created the sync sets. The user swears that he was able to sync new contacts without having to sync his database first, and I can't find any documentation on how that is supposed to work.
01-29-2014 01:51 PM
You might try this ACT! Knowledge Base article -
It says for UK version ... but sounds about right
BTW: I don't think synncing one way to Outlook is an option...
Be very careful if Outlook syncs to anything else (Exchange or mobile device)
01-29-2014 01:53 PM
01-29-2014 02:05 PM - edited 01-29-2014 02:08 PM
Thank you for the fast response. I probably was not clear about the one-way sync in my first post. In ACT on his workstation, the Outlook sync setup has an option where you can tell it not to sync Outlook contacts back into ACT, so we only have it so that his ACT contacts import into his Outlook, and not syncing back the other way. So when he goes to sync ACT with his Outlook, it does not bring the newly added contacts into his Outlook, I have to sync his database with the server first. I will try the steps in the article you posted.
01-29-2014 02:32 PM
01-29-2014 02:37 PM
That image in the second article you posted, next to the box that says "Add Outlook Contacts to Sage ACT! and synchronize changes", we have that unchecked. If that does need to be checked for the sync to work, I can let the user know.
01-29-2014 02:41 PM