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New computer cant log on

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New Member
Posts: 4
Country: USA

New computer cant log on

Have a Microsoft Surface used to access premium at home, bought another one to use at work but cant log in on the new computer. Tried copying to url from the working computer and doing a web search for log in. It shouldnt be this hard.

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Gold Contributor
Posts: 3,791
Country: United_Kingdom

Re: New computer cant log on

I'm guessing you have a hosted database that you access through a browser?

If so, make sure you are using either Internet Explorer or Chrome. By default, new Windows PCs use the Edge browser and this isn't a browser supported by Act!.

May or may not solve the problem, but it's a good place to start.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk
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New Member
Posts: 4
Country: USA

Re: New computer cant log on

Thank you yes a hosted app and when i set up opted to not make chrome my default i will check that. But if in trying to access through chrome or ie shouldnt that skirt this possible issue?
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Gold Contributor
Posts: 3,791
Country: United_Kingdom

Re: New computer cant log on

If you are using a supported browser, and you have the correct URL to access your database you should get to a log-in screen.

 

If you don't see a login screen, it's  probably best to give Tech Support a quick call and they will sort the problem for you.

Jeff Granger
UK ACT! Specialist and Trainer

ACT Training Throughout The UK
www. bigbluemarketing.co.uk