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New Update to ACT2013 closes ACT instead of doing update

Tuned Listener
Posts: 40
Country: Canada

New Update to ACT2013 closes ACT instead of doing update

I was trying to do a 2013 ACTPremium Update and following the Backup Step it says SageACT Update Details

and I entererd or selected Download Update and the ACT Program shut down and closed immediately.

 

I have done this 3 to 4 times now and the same things happens.

 

I am using Windows XP Professional with Service pack 3.

 

Any Suggestions on how to do the update as I was advised it is now available.

 

Hope to hear from you soon.

 

Glen Ueberschalg.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: New Update to ACT2013 closes ACT instead of doing update

Hello Glen,
If you are attempting the update from within ACT!, try instead the external download. Information and download link are in this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3210...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Tuned Listener
Posts: 40
Country: Canada

Re: New Update to ACT2013 closes ACT instead of doing update

Greig,

 

Thanks, I will try and if I have any questions I will get back to you.

 

Glen