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New Template Error

Copper Super Contributor
Posts: 73
Country: USA

New Template Error

Hi,

 

I am trying to create a new template for mail merge. When the Microsoft Word opens, and I click ADD-INS->Act! ->Show field list, there is an error as below. Please help.

 

 Error.jpg

 

Thank you.

Copper Contributor
Posts: 45
Country: USA

Re: New Template Error

Could you try with your firewall and UAC (User Account Control) turned off?

Everyday I learn something new
Copper Super Contributor
Posts: 73
Country: USA

Re: New Template Error

I am using the Premium desktop version not for web.

 

It was working before. I renamed some database fields, and then this error happened.

 

I created a new database, and there is no problem.