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New Outlook email no longer pops up when using ACT! & clicking email field

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Bronze Elite Contributor
Posts: 2,637
Country: New_Zealand

Re: New Outlook email no longer pops up when using ACT! & clicking email field

Further observations on email not popping to foreground  when clicking email field in Act! 20.1 Update 6. (defect ID-08107)

Outlook 2016 version 1806 build 10288.20134, Windows 10.

 

I notice that once the email has shown in the foreground after previously not on clicking the email field in the contact record (detail view), the problem can be reproduced simply by changing the folder on focus in Outlook, then click on the email address field in Act, same Act! contact, again and the problem re-occurs. It seems to be linked to the Outlook view/view change. That possibly explains why it will appear to work many times, then not work.      

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog


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Copper Elite Contributor
Posts: 1,036
Country: USA

Re: New Outlook email no longer pops up when using ACT! & clicking email field

Update 6 is latest for v20.1

Tamara Phillips
New Ideas Consulting Inc/Keystroke Partner
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Bronze Elite Contributor
Posts: 2,637
Country: New_Zealand

Re: New Outlook email no longer pops up when using ACT! & clicking email field

Jon,

Please advise what progress has been made on fixing this issue.  

Graeme Leo
Xact Software - consultants and developers
Follow us on Twitter and check out our Blog