07-23-2018 08:43 PM
Further observations on email not popping to foreground when clicking email field in Act! 20.1 Update 6. (defect ID-08107)
Outlook 2016 version 1806 build 10288.20134, Windows 10.
I notice that once the email has shown in the foreground after previously not on clicking the email field in the contact record (detail view), the problem can be reproduced simply by changing the folder on focus in Outlook, then click on the email address field in Act, same Act! contact, again and the problem re-occurs. It seems to be linked to the Outlook view/view change. That possibly explains why it will appear to work many times, then not work.
08-20-2018 09:58 PM