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Network Sync won't start

BWS
Tuned Listener
Posts: 23
Country: USA

Network Sync won't start

Hello All,

 

Using Act Premium 2012 and Vista Home Premium, I am trying to start the Sync Service but am being told I don't have permission to do so, you must be a Windows Administrator permission etc.... I AM the Windows Administrator however.  I can't seem to find anything to right-click and "Run as Administrator" to start it.

 

Any recommendations?

 

Thanks!

 

PS - Error message attached.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Network Sync won't start

[ Edited ]

Hello BWS,
This is due to User Account Control (UAC) in Windows blocking access to needed registry keys. Disabling UAC should resolve the issue. Instructions are in this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2022...

Another option would be to run the NW sync service as administrator:
- Browse to C:\Program Files\ACT\ACT for Windows\ACT Network Sync
- Locate the file "Act.Framework.Synchronization.Service.exe"
- Right-click on it, select Properties, go to the Compatibility tab, and check the box at the bottom to run as administrator
- Do the same for the file "Act.Framework.Synchronization.Service.UI.exe"

Your best bet is disabling UAC, since this function was problematic for a number of applications in Vista.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.