07-27-2012 08:34 AM
Using Act Premium 2012 and Vista Home Premium, I am trying to start the Sync Service but am being told I don't have permission to do so, you must be a Windows Administrator permission etc.... I AM the Windows Administrator however. I can't seem to find anything to right-click and "Run as Administrator" to start it.
PS - Error message attached.
07-27-2012 10:15 AM - edited 07-27-2012 10:16 AM
This is due to User Account Control (UAC) in Windows blocking access to needed registry keys. Disabling UAC should resolve the issue. Instructions are in this Knowledgebase article:
Another option would be to run the NW sync service as administrator:
- Browse to C:\Program Files\ACT\ACT for Windows\ACT Network Sync
- Locate the file "Act.Framework.Synchronization.Service.exe"
- Right-click on it, select Properties, go to the Compatibility tab, and check the box at the bottom to run as administrator
- Do the same for the file "Act.Framework.Synchronization.Service.UI.exe"
Your best bet is disabling UAC, since this function was problematic for a number of applications in Vista.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.