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Network Sync Question. Access via web

Copper Contributor
Posts: 26
Country: USA

Network Sync Question. Access via web

I have ACT 2013 access via web installed on a server, I installed Sage ACT premium on a client and when attempting to sync receive an error saying the databases are different versions. 

 

Do I need to install ACT access via web on all clients for network sync to function?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Network Sync Question. Access via web

Are they the same build of ACT! 2013 - check Help | About?

If you have SP1, you might need to update the sync service to SP1 also
Copper Contributor
Posts: 26
Country: USA

Re: Network Sync Question. Access via web

I'm seeing two different versions, neither has been updated to SP1.  Although the client was downloaded two days ago, could SP1 have been included in the client?

 

Access via web - Sage ACT! Premium (Web) 2013 Version 15.0.301.0

 

Premium client - Sage ACT! Premium 2013 15.1.108.0

 

Both state they are up-to-date.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Network Sync Question. Access via web

Yup, those numbers show that you'll need to update to SP1 on your web server and thesync server as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/32103

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Network Sync Question. Access via web

Sirk,
In addition, you will need to update the Network Sync Service on the server to the 15.1 (SP1) build. See this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3227...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 26
Country: USA

Re: Network Sync Question. Access via web

Just downloaded SP1, while extracting I was told I have insufficient free space.  However, I have 50gb free on the drive I'm attempting to extract it to.  Exact message is as follows.

 

There is not enough space on drive :\ to extract this package.

 

Please free up 768.37mb and click retry.

 

 

Any ideas? 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Network Sync Question. Access via web

Try deleting your temporary files, emptying your Recycle Bin, rebooting the computer, then running the update again. This is usually an issue with the WinZip extractor.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 6,662
Country: USA

Re: Network Sync Question. Access via web

I just had a runin with that error and the Winzip extractor in the download file extracts to C:\ regardless of what you're system drive is.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 26
Country: USA

Re: Network Sync Question. Access via web

Restarting the server cleared up the issue for me, after that I was able to update and user could sync.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Network Sync Question. Access via web

Great - thanks for posting your solution!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.