Network Sync Question. Access via web

[Sirk]

I have ACT 2013 access via web installed on a server, I installed Sage ACT premium on a client and when attempting to sync receive an error saying the databases are different versions. 

Do I need to install ACT access via web on all clients for network sync to function?

[GLComputing]

Are they the same build of ACT! 2013 - check Help | About?

If you have SP1, you might need to update the sync service to SP1 also

[Sirk]

I'm seeing two different versions, neither has been updated to SP1.  Although the client was downloaded two days ago, could SP1 have been included in the client?

Access via web - Sage ACT! Premium (Web) 2013 Version 15.0.301.0

Premium client - Sage ACT! Premium 2013 15.1.108.0

Both state they are up-to-date.

[GLComputing]

Yup, those numbers show that you'll need to update to SP1 on your web server and thesync server as per this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/32103

[ghollister]

Sirk,
In addition, you will need to update the Network Sync Service on the server to the 15.1 (SP1) build. See this Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=3227...

[Sirk]

Just downloaded SP1, while extracting I was told I have insufficient free space.  However, I have 50gb free on the drive I'm attempting to extract it to.  Exact message is as follows.

There is not enough space on drive :\ to extract this package.

Please free up 768.37mb and click retry.

Any ideas? 

[ghollister]

Try deleting your temporary files, emptying your Recycle Bin, rebooting the computer, then running the update again. This is usually an issue with the WinZip extractor.

[Roy_Laudenslager]

I just had a runin with that error and the Winzip extractor in the download file extracts to C:\ regardless of what you're system drive is.

[Sirk]

Restarting the server cleared up the issue for me, after that I was able to update and user could sync.

[ghollister]

Great - thanks for posting your solution!