10-07-2014 02:16 PM
Hello everyone, I get this error message when I try to configure the Synchronization with Outlook.
Needs to be 1, 2 or 3 - Parameter name: adPosition
Any idea? Thank you
04-07-2015 03:29 PM - edited 04-07-2015 03:32 PM
I am also getting this error. But for outlook integration.
In addition the event log is flooded with this error.
There is a pattern... it happens exactly in 5 min intervals.
It happens only on 1 computer and only 1 profile
Tried reinstalling outlook, and act no success.
08-21-2015 10:24 AM
Has anyone solved this? The error appears as soon as the ACT database is selected.
Needs to be 1,2 or 3
Parameter name: abPosition
It happened before and after upgrading Act v17 SP1 to SP2. Windows 8.1 x64, Office 2013.
08-24-2015 09:19 AM
Thank you for submitting your post. The issue you are having may be resolved by checking out our Knowledgebase at http://kb.act.com
Below is an article that may assist you in fixing this issue:
When is this error coming up? Is this error occuring in all Databases?
08-27-2015 05:43 AM
I tried every step in order in your Answer ID 28926 link. I'm still having the same problem with the original database, a copy, and a 3rd database with imported data from the first. Is there anything else I can do to solve the problem?
08-27-2015 07:41 AM - edited 08-27-2015 07:41 AM
Thank you for the response. Do you get this error with a new database? Have you tried the Demo Database?
09-11-2015 01:27 AM
I am having the same issue on all pc's in the network. I have tried everything in the kb, including using the demo dataabse on another machine. Every database gives the same error.
Act Premium 16.2
Esetnote 5.02214.4 (disbled)
Windows Firewall (disabled)
Lenovo Solution Centre
09-11-2015 07:19 AM
I purchased a support contract. A tech found a solution for the adPosition error via the registry, however it caused another problem. Ultimately I was able to fix the problem by following the steps below.
1. Uninstall both office and ACT, reboot
- dont uninstall SQL express or any SQL installation so your database is loaded when you install ACT again
2. Run CCleaner junk clean and registry scan + fix, reboot
3. Install office first, reboot if prompted (I didnt have to reboot after reinstalling office 365/2013)
4. Install ACT v17, then SP2
5. Test Outlook, then ACT
1. One of the techs advised its best practice to open ACT before Outlook
2. After folloing above I also had to fix a problem where templates did not open in word via the KB article below
09-11-2015 08:21 AM
Thank you for the feedback. I will notate this into our internal notes.