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Need to completely uninstall old version to get new release?

Copper Contributor
Posts: 32
Country: USA

Need to completely uninstall old version to get new release?

Hello,

 

It's been a while since we had an active subscription to Act.  We just upgrade to v20 a few weeks ago and now I see Release 20.1 is available.  You used to be able to do this right in Act and upgrade the newest download easily.  Now it seems like it's going to make me completely uninstall Act to upgrade to the newest release.  Am I mistaken on this?  I really hope someone on here will tell me it's easier than that so I can have all of my users just do it on their own without any hand-holding.

Employee
Posts: 232
Country: USA

Re: Need to completely uninstall old version to get new release?

39020 What is the recommended way to upgrade from Act! 20.0 and earlier to Act! 20.1 and later if I sync Act! and Outlook?

http://kb.act.com/app/answers/detail/a_id/39020/kw/upgrade%20to%20act!%2020