03-11-2012 08:34 PM
Recently my company decided they wanted specific information removed from our database. I deleted the data and the fields. Never thought the information would still be available in history. I assumed that if I deleted the actual fields the information would have deleted as well. Not the case.
There is no way I could scan and delete every contact one at a time. That would take months. You can add anything and everything to a group but to delete it is another story.
If anyone could help I would very much appreciate it.
03-12-2012 09:11 AM
Welcome to the Sage ACT! Online Community!
Can you verify which you are attempting to delete - Contacts or History items?
One thing that may help you: if you have a specific value to look for in History items, use the Lookup > Advanced > Search on Keywords option. Change the 'Type' to Contacts, and narrow the search to Histories. Once results are presented, use the 'Create Lookup' option. Now you have identified the contacts with the data in History. You can create a Group with this list, or go into Contact Detail view and arrow through the contacts removing the appropriate history items (or delete the contact).
03-19-2012 08:18 AM
I am attempting to delete payment data from within the history. Each customer has unique data, not one ever being the same. So I am unable to search for specific data to delete. The field names that were created where the data was entered has been deleted.
There are 6500 contacts, and there is no way I can select one at a time and view their history digging out what info I need to delete.
Deleting the contacts in not an option. They are current,
03-21-2012 06:39 AM