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Navbar button changes

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Copper Contributor
Posts: 106
Country: USA

Navbar button changes

Is there a fix for the Navbar button changes returning to default when Act! v18 Premium is restarted.
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: Navbar button changes

[ Edited ]

Hi Ricky,

 

I can't replicate this issue on my installation.

Could you try rebuilding your preferences file and testing again?
The steps in this Knowledgebase article explain how to do it: http://kb.act.com/app/answers/detail/a_id/14770

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Copper Contributor
Posts: 106
Country: USA

Re: Navbar button changes

[ Edited ]
I rebuilt Preferences as per the instructions, but the problem still exists after I restart Act!
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: Navbar button changes

In that case I'd recommend giving us a call so we can investigate why this is happening in more detail.
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New Member
Posts: 5
Country: USA

Re: Navbar button changes

I think Act v18 on Win 7 it works. But not on win 8 or 10.
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: Navbar button changes

I've tested using V18 HF5 on W7 and W10 without successfully replicating the issue.
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Copper Contributor
Posts: 106
Country: USA

Re: Navbar button changes

Did you close Act! then reopen it?
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Administrator
Posts: 4,041
Country: United_Kingdom

Re: Navbar button changes

Yes. I tried a few times from different screens, with different sets of icons hidden.
We'd be very interested to find out what's causing this. The reason I suggest calling in, is so that one of our technicians can see this happening first hand.
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Copper Contributor
Posts: 106
Country: USA

Re: Navbar button changes

I called tech support and the technician took over my computer and he saw the problem for himself. He said several people had reported the problem and they are working to fix it to be included in HotFix 6. He and his colleagues seemed to think Windows 10 is the culprit. He didn't know when the HotFix would be published.
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Copper Contributor
Posts: 106
Country: USA

Re: Navbar button changes

I am running Windows 10. Act! 18.0 Update 6 is out and I installed it, but the problem still exists. Why can't this problem be solved? I am becoming increasingly disappointed with Act!'s tech support group! FIX IT!!!