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Mysterious Deletions of 75% of Records

New Member
Posts: 11
Country: USA

Mysterious Deletions of 75% of Records

Can anyone explain how more than 1,000 records (about 75% of our dbase) can essentially be deleted without the user knowing it?  This has happened twice to me personally using ACT Premium 2011.  I can not think of anything that can cause all of these records to be deleted right in front of me without my knowing about it.  I"ve been using either Goldmine or Act for 13 years and I don't think that I am capable of doing something as dumb.  I really need some opinions because my only other option is that our IT ADMIN has something to do with it - I need to get this figured out.  

Silver Contributor
Posts: 1,813
Country: USA

Re: Mysterious Deletions of 75% of Records

sync with other devices is the most likely cause. 

Run database maintenance

Look under the users my records to see if a another user has deleted (there will be a history there if done via user interface)

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Elite Contributor
Posts: 336
Country: USA

Re: Mysterious Deletions of 75% of Records

Have any users been removed recently?

Kris Lock
Inside Sales Manager/ACT! Certified Consultant
Technology Transfer Services
www.techtransfer.com
www.myodesie.com
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Mysterious Deletions of 75% of Records

Another possibility is that the user did a lookup, deleted a contact, but accidentally choose the option to delete the entire lookup instead of just the single contact.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 11
Country: USA

Re: Mysterious Deletions of 75% of Records

No, all are stil there.  I've made one or two non-active, but did not delete anyone. 

New Member
Posts: 11
Country: USA

Re: Mysterious Deletions of 75% of Records

That is the ONLY way I can understand this happening, but I was the user and I know that this sequence did not occur. 

New Member
Posts: 11
Country: USA

Re: Mysterious Deletions of 75% of Records

Which devices?  I think we only sync to Outlook right now.   And, since I am the user, I do have the tell tale deletes in my history???

Silver Contributor
Posts: 1,813
Country: USA

Re: Mysterious Deletions of 75% of Records

Has anyone deleted a bunch of contacts in Outlook?

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

New Member
Posts: 11
Country: USA

Re: Mysterious Deletions of 75% of Records

I don't know - it's a very good question. I'll fup with that.  Thanks.