My database file does not open

[ACTing boy]

Hello,

I have Act! Pro Version 21.0.295.0, Update 9 version.  I have 3 different database files - I am able to open two files on this program, but one file just does not open.  

Can someone out there advise me why this is happening? 

Thanks.

Jay

[ch1p]

Hi Jay

As 2 of the three are opening it is obviously a database issue so any error messages or a brief explination of what happens when you click on the database PAD file might help.

You might get a bit more info from a program you will already have called ACTDIAG

Just type ACTDIAG from the windows magnify glass.

Here is a link on how to use ACTDIAG but the important part is under Databases, Database Details List. 

https://www.act.com/media/en-us/docs/documentation/ACTDiagUsersGuide.pdf

[ACTing boy]

Thanks very much for your reply and assistance.

I managed to resolve the problem with the help of another star ACT contributor - Darrell Hicks, who helped me step by step.  It turned out that something went wrong with the ACT application, and so I uninstalled the program, and after reboot I reinstalled it.  And voila!  It is working now!!