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My database file does not open

Copper Contributor
Posts: 40
Country: Canada

My database file does not open

Hello,

 

I have Act! Pro Version 21.0.295.0, Update 9 version.  I have 3 different database files - I am able to open two files on this program, but one file just does not open.  

 

Can someone out there advise me why this is happening? 

 

Thanks.

 

Jay

Silver Super Contributor
Posts: 2,200
Country: United_Kingdom

Re: My database file does not open

[ Edited ]

Hi Jay

 

As 2 of the three are opening it is obviously a database issue so any error messages or a brief explination of what happens when you click on the database PAD file might help.

 

You might get a bit more info from a program you will already have called ACTDIAG

 

Just type ACTDIAG from the windows magnify glass.

 

Here is a link on how to use ACTDIAG but the important part is under Databases, Database Details List. 

 

https://www.act.com/media/en-us/docs/documentation/ACTDiagUsersGuide.pdf

 

 

 

Copper Contributor
Posts: 40
Country: Canada

Re: My database file does not open

Thanks very much for your reply and assistance.

 

I managed to resolve the problem with the help of another star ACT contributor - Darrell Hicks, who helped me step by step.  It turned out that something went wrong with the ACT application, and so I uninstalled the program, and after reboot I reinstalled it.  And voila!  It is working now!!