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My Computer window opens up when entering E-Mail field

New Member
Posts: 3
Country: Australia

My Computer window opens up when entering E-Mail field

Very strange problem here.

 

In our database, when someone makes a new contact, they enter the name, then ID/Status, then when they click the E-Mail field, My Computer opens up. This happens in a few situations, but this is the most common one, and I think it's always to do with entering the E-Mail field. This happened in ACT 8 and still happens now that we've upgraded to ACT 11.

 

Has anyone seen this before?

 

cheers

James

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: My Computer window opens up when entering E-Mail field

This sounds like a field trigger.  Go to Tools/Define fields and double-click on the Email field to edit it.  Go through the edit screens until you get to the Set Field Triggers screen and see if there is a trigger turned on for this field.  If so, change all 3 triggers to "None"

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 3
Country: Australia

Re: My Computer window opens up when entering E-Mail field

Hi Greig

 

Thanks for the reply. However, this was the first thing that I checked and they're all set to none

 

Are there any other possible causes of this?

 

cheers

James
Copper Contributor
Posts: 172
Country: USA

Re: My Computer window opens up when entering E-Mail field

Good luck on the mystery trigger -